GP Satisfaction Survey ResultsPosted by Dr Malcolm Parmenter on 05 Jun 2012
As you may be aware, Ultrafeedback has recently completed an independent national survey asking our Doctors for their thoughts about IPN – what we do well and what needs improving. The survey was open to Doctors from all parts of IPN including IPN Medical Centres, Kinetic Health, Allied Medical and Australian Skin Cancer Clinics.
Firstly, I would like to sincerely thank the 221 Doctors who took the time to complete the survey. It was not a short survey (we are going to try and make it shorter next time). Hopefully, though, you will see the benefits of your efforts as each of the assessments and comments are reviewed and, where possible, implemented.
I am pleased to report that our business received an improved score for ‘overall satisfaction’. The overall satisfaction score was 4.02 out of 5, a very high score by industry standards. This also compared well with the last three previous scores which ranged between 3.62 and 3.76.
We also asked Doctors to assess their satisfaction with the key staff who work with them every day, and I am pleased to report that the overall satisfaction with our practice managers was 4.48, satisfaction with our nurses was 4.44 and satisfaction with operational management was 3.85.
These scores are on the whole pleasing, however it does not detract from the fact that there continue to be significant areas in which we can improve our performance and support for Doctors.
Whilst there are a number of specific areas that need focus, the key themes from the survey are as follows:
- A continued investment in the facilities and information technology used every day at our practices.
- A focus on improving service levels in property maintenance, information technology and training for staff.
- An improvement in communication within the business, with a specific focus on GP Meetings.
- A continued investment in the baseline marketing for each centre, with initiatives focussed on attracting new patients and building patient loyalty.
IPN has committed significant capital and resources in this coming financial year aimed at achieving noticeable improvement in these areas. By working together, we can make those funds and resources stretch even further – a necessary outcome in an industry suffering from progressive reductions in Federal Government funding.
Again, thank you to the Doctors who participated in the survey, and thank you for continuing to be a part of IPN.
Dr Malcolm Parmenter
Chief Executive Officer